Shoepping is a service that helps customers in Egypt purchase original branded shoes and products sourced from trusted suppliers and retailers in the UAE.

Yes. Shoepping guarantees that all products are original and sourced from trusted suppliers and retailers.

Can I return or exchange my order?

Return, exchange, or refund requests may be accepted only within 3 days of receiving the order.

In what situations can a return or refund be approved?

Requests may be approved if: The received product differs from the confirmed brand, model, size, or The product arrives damaged.

- The product has a clear manufacturing defect.

- Shoepping cannot provide the confirmed item.

- Shipping exceeds 6 weeks and the customer chooses to
cancel after contacting us.

What condition must the item be in for a return?

The item must
be: Unused - Unworn - Clean - Returned with the original box and packaging - Returned with tags, labels, accessories, and invoices (if available)

What if I want to exchange the item because I changed my mind?

If the exchange
is requested due to: Change of mind - Different size preference - Personal
preference

- The customer is responsible for International return/exchange shipping fees of 40 USD

- Any domestic shipping fees inside Egypt

What if Shoepping made a mistake?

If Shoepping sends the wrong item, wrong size, wrong color, wrong model, wrong brand, or a damaged/defective item, we will handle the case fairly through replacement, exchange, or refund as applicable.

Can I submit a request after 3 days?

No. Requests
submitted more than 3 days after receiving the order will not be accepted.

Yes, we deliver to all governorates across Egypt.

How do I place an order?

Simply place your order through our website. After that, our team will contact you via WhatsApp to confirm product availability, size, color, model, and final order details.

What happens after my order is confirmed?

Once availability is confirmed, you will be asked to pay a 50% deposit. After
receiving the deposit, we purchase the item and prepare it for international
shipping.

Will I receive updates about my order?

Yes. We provide updates during the major shipping stages until your order reaches Egypt and is handed over to the local delivery company.

How much deposit is required?

A 50% deposit is
required to confirm any order.

How do I pay the deposit?

We currently accept payment through available methods such as: Instapay - Vodafone Cash - Payment Links.

When do I pay the remaining balance?

The remaining 50% is paid upon delivery or before pickup if office pickup has been arranged.

Is the deposit refundable?

The deposit becomes non-refundable once the item has been purchased or processed, except in eligible refund situations outlined in our Return & Refund Policy.

Who is responsible for choosing the correct size?

The customer is responsible for confirming the correct size before paying the deposit.

Can I return an item because it doesn't fit me?

Returns or refunds are not accepted for incorrect size selection, personal fit preference, color preference, or change of mind after the item has been purchased based on your confirmed selection.

Can I change the size, color, or model after placing the order?

Changes may only be possible before the item is purchased. Once the item has been purchased based on your confirmed selection, changes cannot be guaranteed.

Does Shoepping inspect products before shipping?

Yes. Before shipping, we inspect the item to verify: Brand - Mode - Size - Color - Box condition - General visible
condition

Will I receive photos or videos before shipping?

Whenever possible, we may send photos or videos of the item before international
shipping so you can verify that there are no visible issues.

Does Shoepping provide a manufacturer warranty?

No. Shoepping is not the manufacturer. Our inspection is limited to visible quality checks and product verification.

Should I inspect the product when it arrives?

Yes. We recommend checking the product carefully immediately upon delivery.

Should I record an unboxing video?

Yes. We strongly recommend recording an unboxing video from the moment you open the package. This helps protect both you and Shoepping if any issue arises.

Does Shoepping guarantee product quality?

We guarantee
that products are original and sourced from trusted suppliers and retailers.

Is Shoepping responsible for manufacturing defects or sizing standards?

Shoepping is not
the manufacturer and does not control: Brand sizing standards - Material performance -Manufacturing quality

What happens after I accept the product?

After the product is received and accepted, Shoepping is not responsible for damage caused by: Misuse Incorrect cleaning methods - Normal wear and tear - Personal usage

What does paying the deposit mean?

By placing an order and paying the deposit, you confirm that you have read, understood, and accepted Shoepping’s policies
regarding orders, payments, shipping, returns, exchanges, and refunds.